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Return and Refund Policy

 

OUR RETURN AND EXCHANGE POLICY

When you shop online at Ethos, you can shop with confidence. If you’ve received your order and it’s not quite what you expected, was incorrectly supplied or is damaged in any way, we will gladly help you to either return or exchange it...at no cost to you.

 

No cost? So I won’t be charged for return shipping?

You won’t pay a cent. All refunds and exchanges are collected for return at our cost.

 

What CAN I return or exchange?

  • Damaged items
  • Anything that doesn’t meet your needs or expectations
  • Items that were wrongly delivered

 

What CAN’T I return or exchange?

  • Final sale items
  • Custom orders
  • Gift vouchers

 

How long do I have to log a return or an exchange?

  • For damaged items, please log your return request within three days from the date of delivery.
  • All other refunds and exchanges can be made within 30 days from the date of delivery.

 

Are there any terms and conditions I should know about?

  • All items for refund or exchange must be returned, unused, within the returns period stated above.
  • Items must be in the original packaging, with any tags still attached, and with all accessories (if any).
  • Please also supply your invoice and delivery note.

 

How do I return a damaged item?

We know how frustrating it is to open a delivery box only to find an item has been broken or damaged during shipping. To allow us to quickly rectify this problem, please contact our call centre on 011 110 7722 within three days of delivery.

 

How do I return or exchange an item I’ve changed my mind about?

Please email us at info@ethos-store.co.za and include your order number and contact details for easy reference. One of our consultants will contact you to assist with claiming your refund or arranging an exchange.

Please keep all original packaging, tags and accessories, as well as your invoice and delivery note.

 

How do I return an item that was incorrectly supplied?

Please email us at info@ethos-store.co.za and include your order number and contact details for easy reference. We will contact our fulfilment house to track down where the error slipped in, and will then contact you to arrange to collect and refund, or replace, the item.

Please keep all original packaging, tags and accessories, as well as your invoice and delivery note.

 

Can I return an item I received  as a gift?

Yes, if it is damaged. You may also exchange your gift, provided it was purchased within a 30-day window.

Please email us at info@ethos-store.co.za or call our call centre on 011 110 7722, and we will guide you through the process.

And please keep the original packaging and tags intact.

 

How long will it take before I receive my refund?


Between five to seven working days from the time we receive your returned order and process the return, to the credit reflecting in your account.